Author Topic: Moving house - internet access immediately after move?  (Read 4152 times)

Offline Clare

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Moving house - internet access immediately after move?
« on: April 27, 2008, 11:48:41 PM »
Posted this elsewhere and just occurred to me that this might be a good place to post. I'm (finally!) moving house a week on Tuesday (6th May) and need to set up a broadband connection for when I move. I'm trying to work out the best way to do things so that I minimise the amount of time without the internet or don't have any downtime at all. Unfortunately, I still haven't managed to find out my new phone number so can't yet let my ISP (Plusnet) know about the move but I hope that it will be straightforward.

We take over the tenancy of the new place on Saturday 3rd so can I get things moving on sorting out the broadband for that or will I need to wait until I leave my old place on 5th? In the meantime, is there a way I can get online with my laptop while I don't have broadband? Thinking (way!) back to my dialup days can you still get a free PAYG ISP? Also, I have found listed under Device Manager/Modems a Conexant D110 MDC V.9x Modem which I'm wondering might do the trick? Am I on th right track and can anyone suggest a good PAYG ISP please?

I have so much going round my head at the moment that I'm not thinking straight (not moved in 23 years!!!!) and it's only just occurred to me that I will have problems accessing my bank account without internet access!

Offline Nick Peers

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Re: Moving house - internet access immediately after move?
« Reply #1 on: April 28, 2008, 08:48:05 AM »
Clare,
        As soon as you know your new phone number (depending on how far you move - ie, out of your current area code - you might even be able to take your old number with you. Worth contacting BT to find out if it's feasible), let PlusNet know, and you can give them a date for the move.

Re: dial-up access, PAYG tends to be a little expensive (3p a minute), so ration your access if you can! Loads of PAYG services out there, but we're experimenting with one on SupportPCs, which I've successfully connected through. Make a note of the following details:

Access number: 0845 123 2064
Username: Supportpcs (not sure about the case sensitivity - if it doesn't authenticate your logon, try supportpcs)
Passwords: anything you like (supportpcs is as good as any I guess!)

I'm sure others may have a better option for longer term access, but for short-term access it's as good as anything.
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Offline Joe Cassels

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Re: Moving house - internet access immediately after move?
« Reply #2 on: April 28, 2008, 03:11:27 PM »
Yes we've been looking at providing a backup dial up connection that doesn't require registration for just such eventualities. If you do use it, do let us know how you get on.

Best wishes

Joe
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Offline Clare

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Re: Moving house - internet access immediately after move?
« Reply #3 on: April 28, 2008, 09:56:19 PM »
Unfortunately, Nick, although I'm only moving 4 miles up the road, I'm moving into a diferent area code  so can't take my number with me. The Estate Agent hasn't been able to find out my new number yet. We are moving into a rental (can't find anything we like to buy) and he's not sure if the previous tenant has taken the number with him.

Thanks for the details on the dialup. Happy to give it a try. Do you know how much it costs per minute? I assume that I could try it before I move by logging out of my broadband connection and plugging in a modem cable?

Offline Joe Cassels

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Re: Moving house - internet access immediately after move?
« Reply #4 on: April 29, 2008, 11:11:54 AM »
Hi Clare

It's a local rate call but as its 0845 it falls outside the scope of inclusive call plans. Assuming a standard BT line it's 2p per minute in the daytime on weekdays, and half a p per minute in the evenings. Other providers vary. The most expensive per minute charge on 0845 I could find was 9p but that was using an override provider that specialises in international calls. Most other national carriers will charge up to 3p per minute.

In theory the site should get some of the call income from the call. In practice we'd have to reach a threshold of several thousand minutes before we'd get any cash at all. However, I think it's useful for us to have the number for backup purposes anyway. If you've used broadband for any length of time, moving back to dial up can be painful. Consider turning off multimedia components in your browser to speed things up a bit.
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Offline Emma

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Re: Moving house - internet access immediately after move?
« Reply #5 on: April 29, 2008, 05:39:34 PM »
It's actually a difficult situation - does your current ISP count moving house as a continuation of the service you already have, or do you have to pay things like the connection fee again and/ or sign up for another year?

If they do, and given that you'll presumably be moving again, once you've found somewhere you want to buy, have you thought about some of the broadband that you can get on a month by month basis?

Offline Joe Cassels

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Re: Moving house - internet access immediately after move?
« Reply #6 on: April 29, 2008, 05:44:12 PM »
Would it be worth considering mobile broadband? There are some reasonable deals about but only if you're within range. Try Three at http://www.three.co.uk/personal/index.omp
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Offline Clare

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Re: Moving house - internet access immediately after move?
« Reply #7 on: April 29, 2008, 09:52:25 PM »
Funnily enough, Emma, I had just asked Plusnet whether I could place the broadband order at the new address early when their reply of "Firstly we can re-provide the service at your new premises free of charge if you decide to stay with us for another 12 months." made me realise that I didn't know whether I was just carrying on the contract with them or starting again. I have asked them to clarify.
I have been very happy with Plusnet for years as their service has been very reliable so I'm not particularly looking to move away from them but that depends on what I'm signing up for. If I'm not happy then I'll have to look elsewhere.

Thanks again for the help. I'll let you know what they say.

Offline Clare

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Re: Moving house - internet access immediately after move?
« Reply #8 on: April 30, 2008, 08:33:37 AM »
Reply from Plusnet is "There would be a charge of £40 for moving your broadband service. If you deferred the cost it would not place you in a new contract. It would actually be deferred for 12 months and would only be payable if you left within 12 months"  So it's not a new contract which is good and if I did choose to leave for any reason in the next 12 months £40 won't break the bank (compared with removals, Stamp Duty, solicitor's fees etc etc etc etc). So I'd better crack on and get BT to sort the line out.

Offline Nick Peers

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Re: Moving house - internet access immediately after move?
« Reply #9 on: April 30, 2008, 08:58:43 AM »
Sounds sensible, Clare! If you find an ISP that's reliable, I'd stick with them unless their prices are really uncompetitive.
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Offline Clare

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Re: Moving house - internet access immediately after move?
« Reply #10 on: May 02, 2008, 12:17:32 AM »
Have gone ahead with Plusnet and they say they will try for as little downtime as possible (not entirely in their hands, I know). BT have covered themselves with glory to this point. Phoned yesterday p.m. to ask for the line to be activated at the new house on Saturday and got a text at 8a.m. today to say that it had been done. Checked and it's ringing! Let's hope the rest of it goes as quickly.........

Thought I'd test the dialup tonight. Set up the connections as per the instructions above and then found out that the cable I have has the wrong connectors grrrrr! Will have to root around tomorrow to see if I can find the right one although it's so many years since dialup that I've probably chucked it out.

Offline Caroline Lyons

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Re: Moving house - internet access immediately after move?
« Reply #11 on: May 02, 2008, 10:07:39 AM »
You won't be disappointed with PlusNet Clare - I've been with them for five years and only had one 10 min downtime. Their customer support is second to none and they are totally reliable. I have a business contract with them so I am on a lower ratio, but have lots of clients with the normal home packages too.
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Offline Clare

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Re: Moving house - internet access immediately after move?
« Reply #12 on: May 02, 2008, 10:42:22 AM »
Yes, I've been with them for about the same length of time Caroline. They have been very reliable for me too and they have been very helpful with the switchover so I'm hopeful that they'll get it right.

Offline Clare

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Re: Moving house - internet access immediately after move?
« Reply #13 on: May 06, 2008, 11:39:30 PM »
Knew it wouldn't go smoothly. Plusnet rang me yesterday to say that the line to my current property (which I leave tomorrow) will not be switched off until 12th and the one at the new property not switched on until 12th too.

Been trying to get online on Supportpcs and Inspiron with the internal modem for a couple of days with no joy, I keep getting Error 678 which means that the remote computer does not respond. I have Googled but haven't found anything which works. Does anyone have any suggestions? Not that I'll be able to view them after tomorrow. I see some visits to my local library coming up!

Looks like I might be offline for a week - see you on the other side!!!!!!!!!!!!!!

Offline Joe Cassels

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Re: Moving house - internet access immediately after move?
« Reply #14 on: May 07, 2008, 09:51:17 AM »
Hi Clare

Sorry to hear things aren't going as smoothly as they could. Moving house is never straightforward, no matter how organised you are before the event. Having an outage until Monday isn't too bad in the overall scheme of things, but I can understand the frustration. I get twitchy if I'm offline for a few hours.

It may be worth trying the dial up connection in your new house when you move. When I was setting it up, I couldn't get connected using a few different PCs, but Nick could. He's on cable, whereas I'm on DSL, so I wonder if it may have something to do with having DSL on the line. In theory it should make no difference, but theory and practice can be very different. If this is the case, you may be able to dial up from the new house before you're connected to Plusnet.

Do you have a laptop with a wireless connector? We may be able to find you a nearby hotspot that would do the trick.
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