Author Topic: Friend receives my emails but can't transmit to me .. why?  (Read 445 times)

Offline Rupert

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Friend receives my emails but can't transmit to me .. why?
« on: July 02, 2016, 11:45:12 AM »
A strange anomaly has arisen whereby I send emails to a friend to which she replies, but her reply doesn't reach me.

She's tried going for 'New Message' and cut'n'pasting the text from the thread - as opposed to clicking 'Reply' - but that doesn't seem to work either.  She doesn't get a  notice from her POP server telling her that her message couldn't be delivered, so there's nothing at her end to indicate that the email was never transmitted.

I last received an email from her back in May and nothing new has transpired since then.  I have Windows 8.1, she has Windows 10 and we both have Outlook as our email system (mine is Windows Live Mail 2012 but I haven't yet established what hers is, but it'll be whatever comes bundled with W10).

What might be the problem and what do you suggest she or I try next?

Offline Willabong

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Re: Friend receives my emails but can't transmit to me .. why?
« Reply #1 on: July 03, 2016, 09:20:59 AM »
The first thing to do is establish who has the problem?
Do you receive e-mails from your other friends and contacts without problems?
If the answer to the above question is YES, then the problem is on her side of the fence, if NO then it is your isp/client that is at fault?

If the fault is her side, she should be able to tell you if she can send e-mails to others on her contact list without problems, if she can, then you both need to check your "Options" settings in Outlook to hake sure you have not blocked her address/your address?

If you have another e-mail address, you could get her to try and send a message to that one, this would not tell you where the problem lies, but it may solve the problem of receiving e-mails from her?

Also check your other folders in Outlook, because you can sometimes receive messages to another folder because of an incorrect setting?
If all of this fails to resolve the problem, then you could create a new free gmail account, and add that to Windows Live, then get her to send her mails to that address.
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Offline Rupert

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Re: Friend receives my emails but can't transmit to me .. why?
« Reply #2 on: July 03, 2016, 01:57:32 PM »
Thank you for your helpful reply, Willabong.

We are both @btinternet.com users and we've always been able to communicate both ways before.  I've checked 'Options' and I have no blocked senders in there.  I've also checked my 'Junk' folder - it's empty.  She can send emails to others but I'm not the first contact she's experienced this kind of problem with previously.

However, today we agreed to delete each other from our respective address books and re-enter them as before.  Happily I have now received an email from her, so fingers crossed all will be well from now on.

On another note, she informs me that a mutual friend has received an email purporting to be from her, but it's not (spelling mistakes being the giveaway).  I'm now wondering if at some time recently she may have been hacked, which might or might not explain the communication glitches.

What do you think?

Offline Willabong

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Re: Friend receives my emails but can't transmit to me .. why?
« Reply #3 on: July 04, 2016, 09:25:26 AM »
If the message was not from her, then she needs to run a complete spyware check and also download and install "Malwarebytes" the free version and "SuperAntiSpyware" free version from the addresses below. She should run them and remove everything the programs find!

http://www.superantispyware.com

https://www.malwarebytes.com

Both programs need to be run, because they tend to find different problems!

I will tell you what else she needs to do after she has reported back on using these programs!
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